FAQ
BOOKING & FARES
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What makes FARES24 different from other travel agencies?
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We specialize in premium flight experiences at discounted prices. Our agents have access to unpublished fares, especially in business and first class, and offer 1-on-1 tailored service for complex or high-value itineraries.
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How do I book a flight with FARES24?
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You can request a quote online, chat with us live, or call a travel advisor directly. Once your itinerary is confirmed, you'll receive an e-ticket after secure payment.
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Are the fares shown on your website guaranteed?
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All fares are based on recent bookings and availability. Prices are not guaranteed until payment is processed and the ticket is issued.
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Can I book multi-city or round-the-world itineraries?
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Yes. We specialize in crafting complex, multi-leg routes tailored to your travel goals.
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Can I hold a fare before paying?
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In some cases, yes — depending on the airline and fare rules. Ask your agent about hold options for your specific itinerary.
PAYMENT & SECURITY
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What payment methods do you accept?
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We accept major credit/debit cards and secure online payments. In some cases, bank transfers are available.
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Can I pay for someone else's ticket?
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Yes, but we may require identity verification for fraud prevention.
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Is my payment secure with FARES24?
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Absolutely. All payments are processed through Stripe using encrypted, PCI-compliant systems.
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No additional fees are charged by FARES24 for credit card payments.
TICKETING & POST-BOOKING
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When will I receive my e-ticket?
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Most tickets are issued within 2–6 hours after payment. In rare cases, it may take up to 24 hours.
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Can I request a specific airline, seat, or aircraft type?
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Yes — just let your agent know your preferences (e.g., flatbed seats or specific carriers), and we’ll prioritize them.
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What is FARES24 Flex?
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FARES24 Flex is our flexible upgrade that allows one free date or route change with no service fee (fare difference may apply). Ideal for travelers with shifting plans.
CHANGES & CANCELLATIONS
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Can I change or cancel my booking after purchase?
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Most tickets allow changes or cancellations for a fee. Terms vary by airline and fare type. Our team will walk you through your options.
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What are your change and cancellation fees?
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Fees are based on your fare and airline rules. FARES24 applies a service fee for handling changes. See our Post-Ticketing Fee Table for details.
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What happens if I miss my flight?
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This is considered a no-show. Some tickets are forfeited, while others may allow rebooking with penalties. Contact us immediately in such cases.
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How does FARES24 handle airline schedule changes?
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If your airline changes flight times, we help with rebooking or refunds based on policy. A $50 service fee applies for schedule-change processing.
TRAVEL READINESS & DOCUMENTS
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What documents do I need to travel?
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A valid passport is required for international travel. Some destinations require visas or vaccinations. It is your responsibility to check entry requirements before travel.
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Can FARES24 assist with visa information?
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We do not process visas but can guide you to the appropriate resources or recommend trusted services.
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Do I need travel insurance?
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Travel insurance is not mandatory but highly recommended. We can connect you with reputable providers upon request.
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Are COVID-19 tests or documents still required?
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Entry requirements vary. Please check your destination’s official guidelines or consult with your FARES24 agent for updates.
SUPPORT & ADDITIONAL SERVICES
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How can I reach FARES24 for help?
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Our customer service team is available 24/7 via phone, live chat, or email for both new bookings and ongoing support.
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Do you offer last-minute or same-day bookings?
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Yes, subject to availability and airline ticketing policies. We frequently handle urgent travel needs.
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Can I request special meals or assistance?
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Yes, we can submit requests for special meals, seats, or mobility support, but fulfillment depends on airline availability.
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Do you offer hotel bookings or travel packages?
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Yes, we can arrange hotels and package options through our partners — just let your agent know what you need.