FAQ

BOOKING & FARES

What makes FARES24 different from other travel agencies?
We specialize in premium flight experiences at discounted prices. Our agents have access to unpublished fares, especially in business and first class, and offer 1-on-1 tailored service for complex or high-value itineraries.
How do I book a flight with FARES24?
You can request a quote online, chat with us live, or call a travel advisor directly. Once your itinerary is confirmed, you'll receive an e-ticket after secure payment.
Are the fares shown on your website guaranteed?
All fares are based on recent bookings and availability. Prices are not guaranteed until payment is processed and the ticket is issued.
Can I book multi-city or round-the-world itineraries?
Yes. We specialize in crafting complex, multi-leg routes tailored to your travel goals.
Can I hold a fare before paying?
In some cases, yes — depending on the airline and fare rules. Ask your agent about hold options for your specific itinerary.

PAYMENT & SECURITY

What payment methods do you accept?
We accept major credit/debit cards and secure online payments. In some cases, bank transfers are available.
Can I pay for someone else's ticket?
Yes, but we may require identity verification for fraud prevention.
Is my payment secure with FARES24?
Absolutely. All payments are processed through Stripe using encrypted, PCI-compliant systems.
Will I be charged extra to pay with a credit card?
No additional fees are charged by FARES24 for credit card payments.

TICKETING & POST-BOOKING

When will I receive my e-ticket?
Most tickets are issued within 2–6 hours after payment. In rare cases, it may take up to 24 hours.
Can I request a specific airline, seat, or aircraft type?
Yes — just let your agent know your preferences (e.g., flatbed seats or specific carriers), and we’ll prioritize them.
What is FARES24 Flex?
FARES24 Flex is our flexible upgrade that allows one free date or route change with no service fee (fare difference may apply). Ideal for travelers with shifting plans.

CHANGES & CANCELLATIONS

Can I change or cancel my booking after purchase?
Most tickets allow changes or cancellations for a fee. Terms vary by airline and fare type. Our team will walk you through your options.
What are your change and cancellation fees?
Fees are based on your fare and airline rules. FARES24 applies a service fee for handling changes. See our Post-Ticketing Fee Table for details.
What happens if I miss my flight?
This is considered a no-show. Some tickets are forfeited, while others may allow rebooking with penalties. Contact us immediately in such cases.
How does FARES24 handle airline schedule changes?
If your airline changes flight times, we help with rebooking or refunds based on policy. A $50 service fee applies for schedule-change processing.

TRAVEL READINESS & DOCUMENTS

What documents do I need to travel?
A valid passport is required for international travel. Some destinations require visas or vaccinations. It is your responsibility to check entry requirements before travel.
Can FARES24 assist with visa information?
We do not process visas but can guide you to the appropriate resources or recommend trusted services.
Do I need travel insurance?
Travel insurance is not mandatory but highly recommended. We can connect you with reputable providers upon request.
Are COVID-19 tests or documents still required?
Entry requirements vary. Please check your destination’s official guidelines or consult with your FARES24 agent for updates.

SUPPORT & ADDITIONAL SERVICES

How can I reach FARES24 for help?
Our customer service team is available 24/7 via phone, live chat, or email for both new bookings and ongoing support.
Do you offer last-minute or same-day bookings?
Yes, subject to availability and airline ticketing policies. We frequently handle urgent travel needs.
Can I request special meals or assistance?
Yes, we can submit requests for special meals, seats, or mobility support, but fulfillment depends on airline availability.
Do you offer hotel bookings or travel packages?
Yes, we can arrange hotels and package options through our partners — just let your agent know what you need.